Terms and Conditions

When you come to Narooma for your Underwater Safari, we want you to have the funnest day ever, so, below you’ll find the house rules, regulations and do’s and don’ts that ensure both parties are looked after.

If you are not contacted about a cancellation or change of time, expect your tour/ course to run as planned.

Sea and weather conditions can vary and will be assessed for suitability on the day. Sometimes tours get moved to earlier time slots. If this is a possibility we will give you as much notice as possible.

All tours are dependent on minimum numbers to go ahead.

CANCELLATIONS AND RESCHEDULING

Short notice cancellations are very rare, we are quite good at forecasting a few days ahead. However, cancellations can occur due to sudden changes in the weather. If in the event of a cancelled charter, we will try and give you as much notice as possible.

Any cancellations by Underwater Safaris will result in a full refund , less card surcharge and third party booking fees, or reschedule where possible.

Please be aware that once a refund is issued it can take up to 10 business days to be processed by your bank.

Cancellations within 7 days of the tour are charged at 50% of the booked tour.

Cancellations or ‘no shows’ within 72-hours of your tour will result in a 100% cancellation fee.

All cancellations greater than 7 days receive a full refund less card surcharge and third party booking fees.

You as a customer acknowledge that you must produce a proof of dive certification on the day. NO CERT – NO DIVING rule applies.

As the customer you are responsible for safe diving practices before, during and after your diving with Underwater Safaris. For example; not exceeding NDLs, surfacing with 50 bar minimum, and also NO flying for 24 hours after diving. These are mandatory practices and we assume all divers are aware of their responsibilities as a certified diver. Please refer to the PADI safe diving statement of understanding.

Booking a tour or course with Underwater Safaris you agree that:

1. You are in good medical and physical condition; and

2.  there is no reason, medical or otherwise, why you should not be able to participate.

The ocean is an ever changing environment so passengers need to be aware that if they have any injuries or health concerns but not limited to back, neck, heart, pregnant or shoulder conditions that may cause a risk to their health, must notify us before your tour commencement date. We cannot permit those with high health risk to ride on the boat. If you do not notify us, you ride completely at your own risk.

Customers must acknowledge that any diving equipment used or borrowed is your responsibility, and you are financially accountable for any loss or damage to Underwater Safaris gear as a result of carelessness or misuse. For example; Dropping your weight belt to the bottom of the ocean and not notifying your diving guide. You the customer, authorise Underwater Safaris to charge you to cover any loss or damages to equipment borrowed or hired.

Smoking is not permitted anywhere or anytime on our vessels.

If the situation demands it, Underwater Safaris reserves the right to refuse passengers for any reason.

Gift Vouchers

Gift Vouchers are non-refundable and valid for 3 Years. Vouchers can be transferred to another person for use. Vouchers can be used for online bookings or in-store for any product or service.

Pricing Disclaimer

We reserve the right to change our product/service's prices at any time without further notice.

We want you to have the time of your life, so abiding by these few simple asks can ensure everyone involved can do just that! If you have any questions or concerns about the charter, please feel free to contact us.

Thank-you,

Underwater Safaris Dive Team